Domestic
|
Option |
Transit |
Cost |
Carriers |
|
Super Saver |
4 to 8 business days |
Free on orders $75+ in the continental US. $7.95 otherwise. |
FedEx, USPS, OnTrac |
|
Express |
2 to 5 business days |
$11.95, continental US |
FedEx, USPS, OnTrac |
|
2-3 Day |
2 to 3 business days |
$17.95, continental US only |
FedEx, USPS, OnTrac |
|
2 Day and Next Day |
2 business days or next business day |
Calculated at checkout |
FedEx |
|
Priority Mail |
3 business days |
Calculated at checkout. Alaska, Hawaii, Puerto Rico, and other US territories only. |
USPS |
Alaska, Hawaii, military addresses (APO/FPO), Puerto Rico, and other territories on Super Saver: the number resolves at checkout. Transit estimates do not apply to military addresses.
International
|
Option |
Transit |
Cost |
|
FedEx International Economy |
Canada: 2 business days. Mexico: 3. Europe: 3 to 4. Asia and Latin America: 4 to 5. Australia, New Zealand, and the rest of the world: 5 to 9. |
Calculated at checkout |
|
FedEx International Priority |
Canada and Mexico: 1 business day. Europe and Latin America: 2. Asia: 2 to 3. Australia, New Zealand, and the rest of the world: 3 to 8. |
Calculated at checkout |
No brokerage fees on either method.
Duties, Taxes, Tariffs
Your border may impose import fees, customs duties, or VAT. These are not included in what you paid us. They are collected on arrival. We hold no information about them. Your customs office does.
If a package is refused at customs, the outcome is out of our hands. Destroyed means no refund. Returned to us means we refund the product cost, if undamaged. Shipping is never refunded.
When It Ships
An order placed before 3 PM ET on a business day ships the same day. Three conditions interrupt that:
-
A payment verification hold
-
The window between Thanksgiving and the following Tuesday, when most orders still ship same-day but some slip to two
-
Circumstances outside our control: weather, facility damage, carrier failure, system outage
Transit estimates come from the carriers. We can't make them promises.
Tracking and Delivery
Tracking is transmitted by email once the order ships. If it doesn't arrive, check where filtered things go.
Delivery does not require a signature. Once a carrier leaves a package at an address, it is no longer in transit, and it is no longer our concern. Lost or stolen after that point is the customer's to resolve.
To require a signature, contact hello@alienworkshop.com before the order processes and we’ll add a $5 fee. We won’t ask why.
Transit times listed are estimates provided by the shipping carriers and cannot be guaranteed. For Military addresses, time in transit estimates above do not apply.